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| Help MaS Rewards |
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Help |
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What is MaS Rewards and what are the rewards? |
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MaS Rewards is a loyalty programme for Sol Meliá guests. The MaS Rewards card is totally free and provides instant rewards every time you stay in a Sol Meliá hotel. Members also get points that can be traded for free stays in Sol Meliá hotels and many other gifts and services. See a full list of programme benefits.
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How can I join MaS Rewards? |
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To join the MaS Rewards programme, just visit the MaS Rewards pages and sign up using the online form. |
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How can I use my points? |
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To trade your points for free stays or for any of the other programme rewards, call us on 902 14 44 44 from Spain or on +34 91 567 59 14 from outside Spain, send a fax to +34 971 22 45 01 or send an e-mail to mas@solmelia.com |
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How can I see how many points I have? |
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If you register as an online user, you can check how many points you've got using the different options on the MaS Rewards pages at any time. Just follow the instructions to get instant feedback.
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What can I do if there is a mistake in my account?
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If some points have not been correctly added to your account, you can claim the missing points online by using the missing points form and providing the information we need to process your claim.
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How can I change my data? |
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If you need to change your personal information, just follow the instructions in the MaS Rewards section. Remember that if you change your e-mail address or password, you need to use the new ones to access the site next time you visit.
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What can I do if I have forgotten my password?
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Just click on the "Forgotten your password?" link and follow the instrcutions. |
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| << Back to Help |
